Privacy Policy
Effective date: August 6, 2025
This Privacy Policy describes Our policies on the collection, use, retention, disclosure and share of information about You in connection with Your use of Our Services, including those offered through Our websites (“Websites”), through Our electronics and/or consumer products (“Products”) and services (collectively, the “Services”).
The terms “We”, “Our”, “Us” and “Ecovacs” refer exclusively to Ecovacs Commercial Robotics Co., Ltd. and its subsidiaries and affiliates. The terms “You” and “Your” refer exclusively to You, as a user of the Services.
We reserve the right to change Our Privacy Policy from time to time by posting the changes here. We will notify You of any changes by posting the new Privacy Policy on this page. If We make any changes to this Privacy Policy that significantly affect Your rights, We will let You know via email and/or a prominent notice on Our Website or through Our Services, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your use of Our Services after We have made changes to Our Privacy Policy will mean that You have accepted those changes.
BY USING THE SERVICES, YOU AGREE TO BE BOUND BY THE TERMS OF THIS PRIVACY POLICY. IF YOU DO NOT AGREE WITH THESE TERMS, PLEASE DO NOT USE THE SERVICES.
If You have questions about anything in Our Privacy Policy, please contact us through the information as disclosed in this Policy.
1.1 Visiting Our Website
Each time you visit our website, our system automatically collects data and information from the computer system of the calling computer. The following data is logged:
This data is processed in order to be able to present the website, to ensure the security, availability and integrity of the website (e.g., detection and defense against DoS attacks or access by bots), to improve the quality and presentation of the website, to be able to identify and correct errors and for statistical purposes.
The processing described in this section is necessary to provide you with the Website services as part of our contractual arrangements.
1.2 Contact form
There is a contact form on our website which can be used to contact us electronically. You may use this form to subscribe to our communications. If you take advantage of this option, the data entered in the input mask will be transmitted to us and stored.
The processing of personal data from the input mask of the contact form or via the e-mail address provided serves us solely to process the contact.
The information is processed for the purposes to compile analysis, improve our product and services, and to determine products and services that may be of interest to you and send you related notices through the contact information you submitted which relies on your consent.
1.3 Customer Service
When you utilize our customer service, i.e. if you contact us, e.g., by e-mail, telephone, via a contact form or via live chat, the information you provide will be stored for the purpose of processing the request. We need the information to process your request, to address you correctly and to send you a reply. We process the data as part of the provision of our contractual services. In this context, the communication records and other data collected in the context of the provision of services and/or required for the provision of services are processed. If the problem you meet would obtain a clearer description by taking a photo/screenshot or video, you may also consider sending to the customer service such pictures and videos. The information collected will be used to provide our customer services. The processing described in this section is necessary to provide you with the services requested.
1.4 Transaction
We use data to carry out your transactions with us. For example, we process your name, contact information, address, payment information to provide customers with product subscriptions and use contact information to deliver goods purchased from the website.
The processing described in this section is necessary to provide you with the Ecovacs products and services as part of our contractual arrangements.
1.5 Ecovacs Pro App and Devices
In order to provide the services related to the Ecovacs products, you may need to use the Ecovacs Pro App. Please refer to the separate privacy policy of the Ecovacs Pro App to know more details about we process your personal data in relation to the use of Ecovacs Pro App and the Ecovacs devices.
2. COOKIES AND THIRD-PARTY TOOLS/FUNCTIONS
Our website uses cookies and implements third-party tools and functions.
Cookies are pieces of information that are transferred from our web server or third-party web servers to your browser and stored there for later retrieval. Cookies may be small files or other types of information storage. Information is stored in cookies that is related to the specific end device used. Cookies contain a characteristic string of characters that enables the browser to be uniquely identified when the website is called up again. A cookie also contains information about its origin and the storage period. However, this does not mean that we gain immediate knowledge of your identity.
We also use third-party tools and functions, for example, to expand the functional scope of the website, to analyze the use of the website, and to optimize the content accordingly. When integrating tools and functions from third-party providers, personal data may be transmitted to the providers of the integrated tools and functions in order to be able to provide the tools and functions. Except for the introductions as below, you may refer to more information about how these third parties collect information in Chapter 5 HOW WE DISCLOSE, SHARE OR TRANSFER THE PERSONAL DATA.
Cookies and third-party tools and functions are referred to uniformly below as "cookies" for the sake of simplicity.
2.1 Essential and Non-Essential Cookies
When visiting our website, cookies are set that are absolutely necessary for the operation of the website. These essential cookies may be, for example, cookies that are required for the display of the website with a content management system, which are used to recognize language settings, or which are used to document whether you have consented to the setting of further (non-essential) cookies or whether you have rejected them.
The technically necessary cookies, including their purpose and storage period or deletion period, are explained to you in our cookie banner, which is displayed when you access the website.
We also use non-essential cookies, for example to collect additional information about the interests of visitors to our websites or about their usage behavior, in order to analyze and optimize our website and generally our customer interactions on this basis.
Non-essential cookies, including their purpose and storage period or deletion period, are also explained to you in our cookie banner, which is displayed when you access the website.
Non-essential cookies are only set if you have expressly consented to the setting of non-essential cookies. You can also select different categories of non-essential cookies that you wish to allow in the cookie banner.
2.2 Description of the Cookies
2.2.1 Consent Management
On our website, we use the cookie consent management tool Cookiebot to obtain your consent to store certain cookies in your browser and to document this in accordance with the relevant data protection law.
When you enter our website, a cookie is stored in your browser, in which the consents you have given or the revocation of these consents are being stored.
2.2.2 Web Analytics und Marketing
We use web analytics services to understand how our website and our Platform are used by their visitors or users and to optimize the website and the Platform in terms of content and technology.
Google Analytics
We use the web analytics service Google Analytics with IP anonymization.
JavaScript tags allow us to collect information about your use of the website and the Platform. Google Analytics also regularly uses cookies to collect information about a user's interactions with the website or Platform.
Within the scope of the use of Google Analytics, your IP address and information about the use of the website or Platform, browser type and version, operating system used, the previously visited page and the time of the server request are transferred to Google servers and processed there.
3. USE OF PERSONAL DATA
We may use Your Personal data for legitimate business purposes, including:
3.1 To provide the functionality of Our Services and related support.
We will engage in these activities to manage Our contractual relationship with You, with Your consent, and/or to comply with Our legal obligations.
3.2 To provide You with marketing and promotional materials and opportunities, and facilitate social sharing.
We will engage in this activity with Your consent, to manage Our contractual relationship with You, or where We have a legitimate interest.
3.3 For reporting and trending.
We will engage in this activity because We have a legitimate interest.
3.4 To accomplish Our business purposes.
We will engage in these activities to comply with a legal obligation or because We have a legitimate interest.
To the extent that We process Your Personal data based on Your consent, You may withdraw Your consent at any time.
Legal Basis for Processing for Users from European Economic Area (“EEA”) and the United Kingdom ("UK")
Our legal basis to process personal data for EEA and UK Users includes processing that is: necessary for the performance of the contract between you and; necessary to comply with legal requirements (for example, to comply with applicable accounting rules and to make mandatory disclosures to law enforcement); necessary for our legitimate interests (for example, to manage our relationship with you and to improve our Services); and based on your consent (for example, to communicate with you about our products and services and provide you with marketing information), which may subsequently be withdrawn at any time without affecting the lawfulness of processing based on consent before its withdrawal.
4. RETENTION OF PERSONAL DATA
We will retain Your Personal data only for as long as is necessary for the purposes set out in this Privacy Policy or required or permitted by applicable Laws. We will retain and use Your Personal data to the extent necessary to comply with Our legal obligations (for example, if We are required to retain Your information to comply with applicable laws), resolve disputes, and enforce Our legal agreements and policies. When assessing these periods, we carefully examine our needs to collect personal data at all as revealed herein, and if we establish a relevant need, we only retain it for the shortest possible period to realize the purpose of collection unless a longer retention period is required by the Law.
If the purpose of storage no longer applies or if a storage period provided for by law expires, the personal data will be routinely anonymized or deleted in accordance with the statutory provisions. Unless otherwise required under relevant laws and regulations, if we stop the provision of services or business operation, we will promptly cease to collect your personal data, and also delete or anonymize your personal data collected by us for such purpose without delay. In a case where certain categories of your personal data become unnecessary to be collected or processed to achieve all the applicable purposes specified herein, we will also stop collecting the relevant personal data and/or anonymize or delete those have been collected. We will also give notice to you individually or by publishing the relevant information on our website.
5. HOW WE DISCLOSE, SHARE OR TRANSFER THE PERSONAL DATA
5.1 Data Disclosure
If it is necessary for providing you with better or satisfactory products or services, your personal data might be disclosed or shared with our affiliates or third-party service providers. Insofar as we use service providers within the framework of the provision of the website and/or Platform or other services, we take appropriate legal precautions as well as appropriate technical and organizational measures to ensure the protection of your personal data.
With regard to our affiliates, please note that we are a global operating group of companies, which has multiple legal entities or affiliates across different jurisdictions. The internal departments or organizational units in charge will receive your data to fulfil their tasks, to fulfil contracts with you if necessary, for data processing with your consent or to safeguard our legitimate interests.
With regards to third-party service providers, please note that personal data will only be passed on to third parties within the framework of legal requirements. Categories include those supporting the fulfilling orders of products or services, delivering packages, sending postal mail and email, analyzing data, providing marketing assistance, providing search results and links, processing payments, transmitting content, and providing customer service. These third-party service providers have access to personal data needed to perform their functions, but may not use it for other purposes.
The following is a list of third party service providers such as plugins and content delivery networks on our website that may either directly or indirectly process the personal data from You. Please review the relevant privacy policies (links current as of the date of publication of this Privacy Policy) for further information on how each third party handles Your Personal data:
|
Service
|
Provider |
Transfer to third countries |
Purposes of data processing |
Information on data protection and appropriate safeguards for third country transfers |
|
Saas Platform |
Shenzhen Xiaoman Technology Co., Ltd |
China |
Saas software service |
https://www.xiaoman.cn/privacy-policy |
5.2 Disclosure for Law Enforcement
There are also cases where we are required to provide your personal data to the competent supervisory authorities pursuant to the Law, court orders, any other provisions of legal proceedings, or mandatory requirements imposed by administrative or judicial bodies. Information sharing under this circumstance may not require your prior authorization or consent.
5.3 Transfer in Business Transaction
If We are involved in a merger, acquisition or asset sale, Your Personal data may be transferred. We will provide notice before Your Personal data is transferred and becomes subject to a different Privacy Policy.
5.4 Legal Requirements
We may disclose Your Personal data in the good faith belief that such action is necessary:
6. DATA STORAGE AND CROSS-BORDER TRANSFER OF PERSONAL DATA
In principle, the personal data as collected and produced during our provision of relevant products and services is stored in our servers located in European Union. However, since we provide products or services based on our resources and servers worldwide, your personal data might be transmitted to a jurisdiction or accessed from a jurisdiction outside of the country where you reside. Such destination jurisdictions include: (i) the jurisdiction where your personal data is stored (if it is the same as where you are located (cross-border transfer does not apply); (ii) China, where our affiliates’ registered office, our affiliates which are involved in our Websites products and services and most of our service providers, are located, and when our employees need to have access to your personal data for handling your issues and also conducting general analysis; (iii) the storage location of some other service providers which serve you on behalf of us through their API integrated into the Website, mostly at your local jurisdictions, or at the jurisdiction where their relevant branch resides to specifically serve your local jurisdiction. Specifically, if you send to [email protected] an email, your personal data contained in such email and its delivery will be directed to China, where our email-box server is located. All such international transfers are made in connection by and between the relevant servers housed in third-party cloud facilities and physically located in such jurisdictions, and we will require third-party cloud suppliers to adopt appropriate safeguards in compliance with the Law.
7. DATA SECURITY
We take appropriate technical and organizational measures in accordance with the state of the art to ensure a level of protection for the personal data we process that is appropriate to the risk of the respective processing and to protect the data we process against accidental or intentional manipulation, loss, destruction or against access by unauthorized persons.
Our website uses SSL encryption for security reasons and to protect the transmission of confidential content, such as orders, inquiries or payment data that you send to us.
Our employees receive regular training on data protection and information security and are committed to confidentiality and data protection.
A restrictive rights and roles concept on a "need to know" basis ensures that employees only have access to the personal data they absolutely need to perform their duties.
8. CHILDREN
This Website is not intended or designed for use by children under the age of 16 (or other age as a child pursuant to the laws and regulations in your jurisdiction). We do not knowingly collect personally identifiable information from or about anyone under the age of 16. If you are a minor pursuant to the laws and regulations of the place in which you reside, we recommend you to ask your parents or guardians to read this Policy and use our services or provide your information to us with the prior consent from your parents or guardians. If your guardians do not allow you to use our services or provide your information to us according to this Policy, please stop using our services immediately and give a notice on time so that we can react accordingly. If, due to reasons out of our control such collection occurs, we will remove such information once we are notified. We will keep personal data collected confidential and safe in accordance with the relevant laws and regulations.
9. HOW TO CONTROL YOUR PERSONAL DATA
9.1 Right to access
You have the right to request confirmation from us as to whether personal data relating to you is being processed.
If this is the case, you have a right to information about this data and to the following information:
You may refer to our contact information listed at the bottom of this Policy to request access your personal data which has been provided to us. We may require you to provide some information to check and verify your identity as the account owner before we proceed with any request to access your personal data.
9.2 Right to rectification
If your personal data is incorrect or incomplete, you have the right to request immediate correction or completion of the personal data.
You may refer to our contact information listed at the bottom of this Policy to request rectification in your personal data. We may require you to provide some information to check and verify your identity as the account owner before we proceed with any request to access your personal data.
9.3 Right to restriction of processing
If one of the following conditions is met, you have the right to request a restriction on the processing of your personal data:
9.4 Right to erasure
If one of the following reasons applies, you have the right to request the immediate deletion of your personal data:
You may refer to our contact information listed at the bottom of this Policy to request erasure in your personal data. We may require you to provide some information to check and verify your identity as the account owner before we proceed with any request to access your personal data.
9.5 Right to data portability
You have the right to receive your personal data in a structured, common and machine-readable format or to request that it be transferred to another person responsible.
9.6 Right to object to certain data processing
You have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you which is carried out on the legal basis of our legitimate interest or on the public interest. This also applies to profiling based on these provisions.
If the personal data concerning you are processed for direct marketing purposes, you have the right to object at any time to the processing of the personal data concerning you for the purpose of such advertising; this also applies to profiling to the extent that it is related to such direct marketing.
How to refuse to receive promotion notifications. If you have opted to receive marketing information, you may, at any time, click on the “unsubscribe” button in emails sent by us or contact us through the information provided in the Policy to refuse to receive future promotion notifications.
Please note that as long as there is a valid contractual relationship with us or if it is legally required, we need to continue to send you email which is necessary to providing you with the services. For example, if you have an Ecovacs account, you will receive emails related to the account verifications, order confirmations, changes or updates of service functions, or notices regarding technology and safety, etc. for the purposes aforementioned. And, we may not accommodate a request to delete personal data if it would violate any law or legal requirement.
9.7 Right to lodge a complaint with a supervisory authority
Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority if you believe that the processing of personal data concerning you violates the applicable laws and regulations.
10. AMENDMENT OF THIS PRIVACY POLICY
We reserve the right to amend this Privacy Policy from time to time so that it always complies with current legal requirements and/or in order to implement changes to our services in the Privacy Policy, e.g. when introducing new services. When visiting the website or using our services, the current privacy policy always applies.
11. CONTACT US
If You have any concerns relating to this Privacy Policy, You may correspond with Us at the following address:
Ecovacs Commercial Robotics Co., Ltd.
Building 3, No. 18, Youxiang Road, Yuexi Street, Suzhou Wuzhong Economic Development Zone, Suzhou City, Jiangsu Province, China
Our Data Protection Officer:
E-mail: [email protected]
12. SPECIFIC COUNTRY ADDENDUMS
12.1 AUSTRALIA ADDENDUM
If you are located in Australia, our personal data processing in your resident is bound by the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth) (Privacy Act). If you have any questions, concerns or complaints about this Privacy Policy, or how we handle your personal data, please contact us with the information provided in Chapter 11, the data protection officer will review your complaint and respond within a reasonable period. If you are dissatisfied with the handling of your complaint or concern, you may contact the Office of the Australian Information Commissioner:
Office of the Australian Information Commissioner: GPO Box 5218 Sydney NSW 2001
Telephone: 1300 363 992
Email: [email protected]
12.2 CALIFORNIA ADDENDUM
These additional disclosures are required by the California Consumer Privacy Act (“CCPA”). This California Addendum does not apply to personal data that is not processed by us a business pursuant to the CCPA, such as any personal data processed by Ecovacs on behalf of its customers.
During the preceding 12 months, Ecovacs has collected, used, and/or disclosed the categories of personal data described in Chapter 1 of our Privacy Policy. This may also include inferences we draw from the other information we collect.
We do not sell information, although we do share personal data in the ways described in our Privacy Policy.
We provide you certain rights described above in accordance with state law. We will not charge you different prices or provide different quality of services unless those differences are related to your information or otherwise permitted by law. Please submit your request by sending us an email at the address provided in Chapter 11 above. Once we receive your request, we may verify it by requesting information sufficient to confirm your identity, including by asking you to verify information about your use of Ecovacs products or services. If you would like to use an agent registered with the California Secretary of State to exercise your rights, we may request evidence that you have provided such agent with power of attorney or that the agent otherwise has valid written authority to submit requests to exercise rights on your behalf.
12.3 EEA and UK ADDENDUM
This section of the Privacy Policy applies only if you are located in the EEA or the UK or Europe (but outside the EEA) and supplements the information in this Privacy Policy.
Ecovacs is the controller of personal data only when it collects personal data and determines the purposes and means of processing that personal data.
Our business may require us to transfer your personal data to countries outside of the EEA or the UK, including to countries that may not provide the same level of data protection as your home country. We strive to take appropriate steps to ensure that an adequate level of protection is provided for your personal data. We implement measures such as entering into written agreements including standard contractual clauses and other data protection agreements with recipients. A copy of those clauses can be obtained by contacting us at the information provided in the above Chapter 11.
You may lodge a complaint with a supervisory authority if you consider that our processing of your personal data infringes applicable law.
12.4 SOUTH KOREA ADDENDUM
This is an addendum to the Ecovacs’ Website Privacy Policy (the “Privacy Policy”) in relation to South Korean data subjects (this “Korea Addendum”) and should be read in conjunction with the Privacy Policy.
Data Transfers to Overseas Country
We store the collected Personal Data in EU, for the purposes described in this Privacy Policy and until such purpose is achieved. The data is transmitted through information network, as needed. We may also transfer Personal Data overseas to affiliates of Ecovacs when necessary and through information network including API transfer. We may also share Personal Data with the following third-party service provider(s) outside of South Korea as described below:
|
Service
|
Provider |
Transfer to third countries |
Date and Method of Transfer |
Items of Data transferred |
Purposes of data processing |
Information on data protection and appropriate safeguards for third country transfers |
|
Saas Platform |
Shenzhen Xiaoman Technology Co., Ltd |
China |
Transmission of data through information network as needed |
All the data collected within the website |
Saas software service |
https://www.xiaoman.cn/privacy-policy |
