Last Updated: August 1st, 2025
Welcome to https://www.ecovacscommercial.com. This Terms of Use ("Agreement") is entered into between Ecovacs Commercial Robotics Co., Ltd. ("Ecovacs" or "we") and you (also referred to as "User," meaning any individual or organization that registers, logs in, uses, or browses Ecovacs' products and services). This Agreement governs your use of Ecovacs' commercial robotics products and related services ("our products and services" or "Ecovacs' products and services," as defined in Section 4.1 below).
We strongly encourage you to carefully read and fully understand all terms of this Agreement before using our products and services—especially those that exclude or limit liability, govern jurisdiction and applicable law, or may materially affect your rights.
If you have obtained Ecovacs' commercial products or services through channels other than Ecovacs' official online store, the purchase and sales terms or other applicable conditions displayed through those channels shall govern the relevant purchase relationship.
1.1 You acknowledge and agree that by (i) clicking to accept this Agreement during the website account registration process and completing registration of a website account ("Website Account"), or (ii) by actually using or accepting Ecovacs' commercial products and services, you accept all the terms under this Agreement and agree to be bound by them.
1.2 You agree that in the event of updates to our products and services, the addition of new business partners, expansion of the user base, updates to our Privacy Policy, or changes in applicable laws, we may unilaterally amend this Agreement or the after-sales service terms related to the products ("Service Terms"). We will announce any such changes on the relevant webpage. The revised Agreement or Service Terms shall become effective upon publication and replace the corresponding previous versions. You can access the latest version of this Agreement on the website at any time. If you continue to use our products and services after the changes are announced, it signifies that you have read, understood, and agreed to the revised terms. If the revisions increase your obligations or reduce the quality of our services, we will seek your separate consent. If you do not agree with the revised content, please immediately stop using our products and services.
1.3 Our website is not targeted towards, nor intended for use by, anyone under the age of 18. If, according to the laws and regulations of your location, you do not possess the relevant age of majority capacity, you must not register for a Website Account. You may only use our products and services under the supervision of your parent or legal guardian ("Guardian"), provided that they have become a registered user. If your Guardian does not consent to your use of our products and services under this Agreement or the provision of any information to us, you must immediately stop using the products and services and notify us promptly. We will cease to provide you with the relevant products and services and will terminate this Agreement and any other applicable service agreements between us.
1.4 The effective and continuous provision of our products and services relies on third parties providing technical infrastructure, servers, storage, analytics, online customer service, logistics, and other support functions ("Our Partners"). The existence and participation of Our Partners do not affect the validity of this Agreement.
2.1 When you contacted us or submit your contact details via our “Contact Us” page, including but not limited to your name, email address, phone number, or any other identifying information, you acknowledge and agree that such information may be collected and stored by us for legitimate business purposes.
2.2 We may use the information you provide to respond to your inquiries or service requests; contact you regarding our products, services, or promotional offers; improve our customer support and user experience; and/or conduct internal analysis and business development.
2.3 By submitting your contact details, you consent to receive communications from us, which may include emails, text messages, or phone calls related to our services, unless you opt out. You may unsubscribe from marketing communications at any time by following the opt-out instructions provided in our messages or by contacting us directly.
We will collect, use, store, and share your personal information in accordance with applicable laws and our Privacy Policy. The Privacy Policy forms an integral part of this Agreement and carries the same legal force. Please review it carefully. In case of any conflict between this Agreement and the Privacy Policy regarding the protection of personal information, or if this Agreement is silent on such matters, the Privacy Policy shall prevail.
4.1 Ecovacs provides you with products and services including, but not limited to, commercial robotic products under the Ecovacs brand and related website features (e.g., pairing accounts with specific devices, path planning for cleaning, controlling the robots via the website, and submitting feedback). To use these features, you may need to provide certain personal information as specified in the Privacy Policy. Failure to do so may result in limited functionality or inability to use the relevant services.
4.2 We have the right to monitor user behavior on the website and maintain a content review and management mechanism. We may take necessary action to remove illegal content, retain relevant records, and report to authorities as required. If any other violations occur, we may take actions based on the severity, including issuing warnings, requesting corrections, limiting functionality, suspending or terminating service, or deleting your account, and may seek compensation from you under Clause 12.
4.3 Although our products and services may be accessed globally, they are not necessarily applicable or available in all regions. If you choose to use our website outside of the countries/regions where Ecovacs-branded products are officially sold or supported (hereinafter "Target Countries/Regions"), you do so voluntarily and are solely responsible for compliance with local laws. You understand and agree that our products and services are not designed for use outside Target Countries/Regions, and some or all functions may be unavailable or unsuitable. We are not liable for any losses or damages resulting from such use.
5.1 Unless expressly stated otherwise, all content provided through our products and services under this Agreement—including but not limited to webpages, text, images, audio, video, graphics—as well as the software applications supporting these services and any trademarks or commercial identifiers used, are the intellectual property of Ecovacs. This includes copyrights, patents, trademarks, and other proprietary rights.
5.2 Such content is protected by applicable laws. Without prior written permission from Ecovacs or the relevant rights holders, no one is permitted to use, reproduce, or create derivative works from any part of the content in any form.
Your use of our products and services may require downloading an application. We grant you a personal, non-transferable, and non-exclusive license to use such applications solely for the purpose of accessing or using our products and services.
Please note that some of our products or services may include components provided by third parties. In such cases, you must comply with both this Agreement and any applicable agreements between you and the third party. Ecovacs and the third party shall each bear liability for disputes within the limits prescribed by law and contractual obligations.
8.1 We may change the content of our products and services or suspend or terminate the services at our discretion.
8.2 You understand and agree that we have the right to make business decisions at our sole discretion. In the event of a merger, split, acquisition, or transfer of assets, we may transfer the control of related assets, including the website and your associated services, to a third party. We will notify you of such transfer via SMS, email, or a prominent announcement on our website.
8.3 We may suspend or terminate services to you without notice under the following circumstances: - You violate applicable laws or this Agreement; - You fail to pay applicable fees for our products or services (if any); - You use the website to disseminate unlawful or prohibited content; - We are required to do so by law or regulatory authorities.
8.4 You are responsible for backing up any data you store through our products or services. If we terminate the website and related services, we will notify you via system announcements or email at least ninety (90) days in advance.
You understand and agree that to ensure your safety and protect your property, fix critical issues, or maintain the basic functions of products you’ve purchased, we may perform automatic background updates of product firmware or website software. You can view the update logs on the website to understand the specific changes.
10.1 You understand and agree that we provide our products and services based on the current state of technology and conditions. We will offer corresponding services for the Ecovacs products you have purchased and ensure continuity and security to the best of our ability. However, we cannot anticipate or prevent all legal, technical, or other risks, including but not limited to service interruptions or data losses caused by viruses, trojans, hacking, system instability, third-party failures, or government actions. Accordingly, to the extent permitted by law, we shall not be liable for service interruptions or disruptions caused by: - Malware, trojans, or hacking attacks; - Technical faults in your environment, our robots, or the website, including software, systems, hardware, or network connections; - User error; - Natural disasters (e.g., floods, earthquakes, pandemics), social incidents (e.g., strikes, riots, wars, government actions); - Use of our products or services in a manner inconsistent with this Agreement or instructions; - Other events beyond our reasonable control or foreseeability.
10.2 You acknowledge that using our products and services may involve exposure to risks posed by online content or other users. We are not liable for losses incurred due to such risks where we have already met legal information security obligations and taken reasonable preventative measures.
10.3 To the fullest extent permitted by law, we shall not be liable for any incidental, indirect, special, or consequential damages or claims arising from your use of, or in connection with, our products and services.
10.4 Our products and services are not designed for specific uses outside of general indoor cleaning environments, including but not limited to nuclear facilities, military uses, medical facilities, or essential infrastructure. We disclaim liability for losses or damages arising from such use.
11.1 When using our products and services, you must comply with all applicable laws and regulations (including those specified in Section 13.1 and those in your location), safeguard national interests and security, and respect others’ legitimate rights, such as portrait rights, reputation, privacy, trade secrets, and other rights. You must not use our products or services for unlawful purposes.
11.2 If you violate Clause 11.1, authorities may take legal action against you, including fines or other sanctions, and may require us to assist in investigations.
11.3 If you violate Clause 11.1 and cause harm to any third party, you are solely responsible for all resulting liabilities (including civil, criminal, or administrative) and shall compensate affected parties under Section 12. Ecovacs bears no liability for such incidents.
You agree to defend, indemnify, and hold harmless Ecovacs, its affiliates, subsidiaries, employees, and agents from any claims, losses, damages, liabilities, costs (including reasonable attorneys’ fees), or expenses arising from your violation of applicable laws, this Agreement, or infringement of third-party rights. You are liable for any damages resulting from your breach of this Agreement.
13.1 The formation, validity, performance, interpretation, and dispute resolution of this Agreement shall be governed by the laws of the People’s Republic of China.
13.2 In the event of any dispute between you and us, we shall first attempt to resolve it amicably through negotiation. If negotiation fails, either party may bring a claim before the Wuzhong District People's Court of Suzhou City, in Jiangsu Province, China.
13.3 This Section 13 does not prevent us from seeking injunctive relief in any applicable jurisdiction under the following circumstances: (i) infringement of our intellectual property or other legal rights; or (ii) enforcement of a judgment or court order.
All notices under this Agreement may be delivered through prominent website announcements, email, or regular mail. Notices shall be deemed delivered on the date they are sent.
15.1 The headings in this Agreement are for convenience only and do not affect the interpretation of any provision.
15.2 If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
